Privacy Policy

When you use ndelpay's Services, you are entrusting us with your personal information. We understand this is a big responsibility and we work hard to make sure we keep your personal information safe. This Privacy Policy is meant to help you understand the personal information we collect, how we collect, store, process and share it.

The Information We Collect

We collect information from you when you register on our service, place an order or fill out a form. When ordering or registering for our service, as appropriate, you may be asked to enter your name, e-mail address, home or office address, physical address, your DPS location, credit card information, mobile money information, and information relating to your contacts on your smartphone. You may also use some limited features of our service anonymously, however, you cannot use all features in full without supplying our systems with the information required.

We collect your personal information to enable us to provide and improve our services to you. Personal information is any information that we can use to identify, locate, connect and contact you. We collect this directly or indirectly when you use our website, mobile applications and other interfaces including SMS and USSD. We may also collect your personal information from third parties where that information is public or with your consent.

We may collect the following types of personal information:

User information - such as your name, username, home or office address, telephone number, email address or date of birth that allow us to provide you with our services and communicate with you.
Payment method information - helps us to know your bankers or money transaction service providers. It enables us to be sure that the payments you make are verified as coming from accounts or wallet that belong to your person. These include your payment medium number, the location of the transaction, the time and date of the transaction, the kind of payment you are making and the amount you are paying for the product or service.
Information about your interactions with ndelpay - such as data collected when you use our website or app (including your IP address, metadata on your preferences, GPS location, smartphone contacts, usage patterns, and other information collected using cookies and other data collection technologies).

How We Process Your Personal Information

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (as your information helps us to better respond to your specific needs).
To improve our website, applications and systems (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (as your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions (as your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
To send periodic SMS, push notifications and emails. The contact information you provide for order processing, will only be used to send you information and updates on your order).
To provide you with additional information that may be of interest, such as product updates and most important news and/or announcements.
To provide you with marketing communication for products and services from us and our affiliates, including personalized offers and content based on your interactions with us and usage of our services.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers. We do not store your payment card details on our systems; they are processed through our authorized payment service providers.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on April 6, 2025